Acceptable Use Policy
Last updated: June 07, 2018Exclusive Technologies Inc dba Register.TO ("Register.TO", "us", "we", or "our"), employs an Acceptable Use Policy (hereinafter "AUP") to maintain the integrity and performance of its computer equipment. Several clients must share limited infrastructure resources. As such, it is important not to use your hosting account in a way that may negatively affect other Register.TO clients. Our AUP describes what is and is not allowed on our servers. By using any of our services, you agree to comply with our AUP. Failure to comply with the AUP may result in account suspension or termination without prior notice. Register.TO will remain the sole arbiter in what constitutes a breach of this AUP.
Register.TO has a zero-tolerance spam policy. It is forbidden to send unsolicited mail from or to our servers under any circumstance. Penalties amounting to a minimum of $150.00 CAD, plus applicable taxes if you are a Canadian Client, can be charged for a first offence, and penalties double for repeat offenders.
Hosting accounts are not to be used to send out large quantities of emails simultaneously. There is a limit of 200 emails sent per hour, per account. Emails sent after the 200th in one hour will not be delivered. Mailing lists can have a maximum of 500 recipients. If you do send more than 25 emails at any given time, you must activate a "throttling" feature in your mailing application when sending, so that every delivery is delayed by a minimum of 10 seconds so as not to overcharge the server. You may not attempt to circumvent this limit by linking multiple hosting accounts together. If you would like to send larger quanitities of legitimate commercial emails, please inquire with our sales team about our commercial email marketing solutions. You may not send emails with attachments greater than 20 MB. Each mail box must not exceed 2GB in total size. Clients are encouraged to download or archive their emails on a regular basis using software such as Microsoft Outlook, Apple Mail, or Thunderbird using the POP3 protocol, and deleting read emails from the server.
Hosting accounts may not use their disk space for backup storage, or storage of any files not directly linked from their web sites. You may store a maximum of 1 backup of your web hosting account on the server at any given time. Please do not make backup copies of your backups within your hosting account. If needed, backup copies can be generated by the Client during off-peak hours, from midnight to 5AM EST. It is strictly forbidden to generate backups of your account between 5AM and 11:59PM EST, as this can seriously degrade the system's performance. This applies to backups generated from the cPanel, or any other type of automated backup such as those performed by third-party services and automated plugins. Register.TO regularly backs up hosting accounts on its servers. Due to the resource-intensive nature of the backup process, Register.TO cannot guarantee the regular and consistent back up and/or restore of accounts that exceed 10 GB of total data (including emails, databases, regular files, statistics, and configuration files). Accounts that store more than 10 GB of data risk no longer being backed up automatically. Manual backups by the Client will still be possible at any given time. To re-activate automatic backups, the Client must bring the total amount of data stored on his account to less than 10 GB of data and contact our support department. Files exceeding 1 GB will not be included in the regular backups.
In order to guarantee reliable service, Hosting Accounts may not use more resources than what would be required by a regular web site in the course of its regular activities. Accounts may not use more than 5% of the total Register.TO system resources for a period longer than 60 seconds. This includes CPU cycles, RAM usage, disk space, and bandwidth. Accounts found to be exceeding the allowed resource usage may be suspended without prior notice in order to prevent serious service degradation. Register.TO will attempt to notify the client whenever possible and work with them to resolve any resource usage problem. Often, these types of problems may be resolved by repairing a faulty script, disabling a resource-intensive application, or banning malicious IP addresses from your account. Clients consistently using excessive resources may be required to transfer their account on a separate dedicated or private server, where resource usage limits are not imposed. Register.TO server resources cannot be used for any other purpose than to serve data from your web sites. Under no circumstance can the server resources be resold, or used for data processing outside of the context of serving web pages or other web-accessible content to your website's visitors. Please note that our hosting environment is not intended for extremely resource-intensive sites. In these cases, custom dedicated server solutions or virtual private servers are recommended.
Disk Space Usage
In order to protect our clients from users consuming an excessive amount of resources, we have established the following rules concerning the use of disk space on our Hosting accounts:
a. You may not use your web hosting space to store files that are not directly related to your web site, and that are not linked to directly from at least one section of your web site.
b. You may not store more than 5,000 immediate files in any given folder (or directory), or more than the total files (inodes) allowed by your hosting account, as follows:
i. Starter Web Hosting: 100,000 inodes
ii. Pro Web Hosting: 200,000 inodes
iii. Ultimate Web Hosting: 300,000 inodes
c. You may not sell or offer free disk storage on our servers to third parties, outside of the context of our Reseller services.
d. You may not increase your actual disk space usage by more than 10 GB in a 24-hour period without prior written notice.
All processes invoked by the web server, cron, shell or other should not exceed the following limits:
a. Open more than 64 files simultaneously.
b. Create core dumps.
c. Be executed continuously as a background process.
d. Execute more than 5 threads or sub-processes simultaneously.
e. Execute more than 5 consecutive URL rewrite rules.
f. Be executed for a period longer than 60 consecutive seconds.
a. Database users are limited to 30 simultaneous connections.
b. Databases are limited to a maximum size of 1 GB each.
c. The total number of database requests should not exceed 5,000 per hour.
d. Remote database access is only allowed for administrative purposes. It is forbidden to use databases hosted on Register.TO servers in conjunction with scripts hosted elsewhere.
Allowed Software and Scripts
All software and scripts installed on your account must be free of vulnerabilities, viruses, and malware. Any software having vulnerabilities documented on the Internet is strictly forbidden on our servers. It is your responsibility to update all your installed software with the latest security patches in a timely manner. Register.TO provides automatic installation tools that can also handle automatic software updates shortly after updates are released by the vendors. However, it is ultimately solely your responsibility to maintain up-to-date versions of your software on your account. Popular web applications such as WordPress, Drupal, Joomla, phpBB, along with their plug-ins, modules, and add-ons, are particularly vulnerable to exploits due to their popularity, so additional vigilance must be used to ensure the software is safe and up-to-date. Insecure scripts and software may be disabled by Register.TO at any time without prior notice to prevent issues with the server's security.
Unlawful Conduct or Improper Use
You agree not to use Register.TO's systems for any purpose that is unlawful or prohibited by this AUP, and you agree to comply with any applicable local, provincial, federal and international laws, government rules or requirements. Register.TO reserves the right to terminate services, in its sole discretion, if you are using the services, in association with spam or morally objectionable activities including, but not limited to:
a. Activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties.
b. Transmission, distribution or storage of any material in violation of any applicable law or regulation, including any pirated content or tools.
c. Transmission, distribution or storage of any material protected by copyright, trademark, trade secret or other intellectual property right without proper authorization, and material that is obscene, defamatory, an invasion of privacy or constitutes an illegal threat, or is otherwise illegal.
d. Misrepresenting or fraudulently representing products/services.
e. Impersonating the identity of a third party.
f. Illegal access to other computers or network (i.e. hacking) and distribution of Internet viruses or similar destructive activities.
g. Violating Canadian or American export control laws for software or technical information.
h. Facilitating, aiding, or encouraging any of the above activities, whether using Register.TO's network or service by itself or via a third party's network or service.
i. Interference with a third party's use of Register.TO's network or service, or ability to connect to the Internet or provide services to Internet users.
The following uses of our servers are strictly forbidden:
a. Facilitating, aiding, or encouraging any of the above activities, whether using Register.TO's network or service by itself or via a third party's network or service.
b. Interference with a third party's use of Register.TO's network or service, or ability to connect to the Internet or provide services to Internet users.
Explicit or pornographic content is strictly forbidden from Hosting Accounts.
Shell access is disabled by default on Hosting Accounts, but may be enabled by submitting a request via our helpdesk. The "find" Unix command may not be used on a directory having more than 5 levels of sub-directories because it is resource-intensive.
You may not offer downloads of third-party software (i.e. software, games, or tools that were not directly created by you or for which you do not have an exclusive distribution agreement) from your hosting account. These are commonly referred to as "mirror" download sites. Instead, you are encouraged to link to the vendor's original download site.
Due to the resource-intensive nature of these programs, you may not install and use real-time chat software on Hosting Accounts.
Cron jobs must not be scheduled more often than once every 10 minutes. Two or more separate Cron jobs may not be executed at the same time; a minimum of 5 minutes should separate two scheduled executions. You may not schedule a total of more than 5 cron jobs on any hosting account.
Register.TO will, at its own discretion, determine what action will be taken in case of a violation of the AUP. Register.TO reserves the right to suspend or terminate any account found to be violating the AUP without notice and without refund of any pre-paid fees. Violation of this AUP could also subject you to criminal or civil liability.
Register.TO reserves the right to modify this AUP at any time without providing prior notice. You are responsible for all use of the Register.TO services by yourself, your employees, agents, contractors, invitees and customers, whether such use is with or without your consent.
Questions and Concerns
If you would like more information about Register.TO's Acceptable Use Policy, please contact us via support ticket. We will deploy our best efforts to assist you.
Should any provision of these Terms and Conditions be contrary to law, void, enforceable or illegal for any reason, such provision shall be deemed severable from the Terms and Conditions and shall not affect the validity or the enforceability of the remaining provisions.
Applicable Law and Jurisdiction
This Agreement and its interpretation are subject to the laws of the province of Ontario and the laws of Canada applicable therein, without giving effect to any principles of conflicts of laws. The Parties must irrevocably submit all disputes arising out of this Agreement to the courts of the Province of Ontario, including disputes regarding the Agreement's interpretation and its effects.